한국어·English
Zendesk company · OPEN ROLE
- Company
- Builds customer service software that manages customer inquiries and support.
- Role
- Builds relationships with new customers through the employee experience product.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Lead service management opportunities from discovery to close with the core sales team.
- Run discovery with IT, HR, facilities, and finance owners to map their environment and workflows.
- Build and deliver demos and proofs of concept tailored to each customer's use case.
- Handle technical objections and competitive comparisons.
- Train the regional sales team on service management domains and buyer types.
- Feed customer and technical feedback back to product to shape what gets built next.
What you need
- Track record running value driven B2B SaaS sales cycles.
- Able to demo the product and speak to APIs, data models, and integrations.
- Experience navigating complex, multi stakeholder sales cycles.
- Team player who coaches internal sellers and partners across functions.
- Willing to travel to customer sites when needed.
Good to have
- ITIL Foundation certification or equivalent hands on knowledge.
- Experience with a service management platform such as ServiceNow, Freshservice, or Jira Service Management.
- Familiar with applying AI to service use cases like automated routing or resolution.
- Basic knowledge of service operations beyond IT, such as HR, facilities, finance, or legal.
- Bachelor's degree or equivalent practical experience.
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Checked 2026-10-19
ZendeskSenior Product Sales Specialist (Employee Service)Start a mock application