한국어·English
Zendesk company · OPEN ROLE
- Company
- Builds customer service software that manages customer inquiries and support.
- Role
- Provides Zendesk technical demos and consultations to Japanese client companies.
- Language
- Professional-level Japanese and English
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Designs and builds agentic AI workflows using LLMs, prompt engineering, and automation tooling.
- Runs deep technical discovery to assess a client's AI readiness and turns findings into pilots that prove real value.
- Builds reusable technical templates and API components that regional teams and partners can deploy at scale.
- Owns the technical side of the sales process from early review through execution, architecting secure setups on cloud platforms.
- Works with product and engineering teams to feed field insights back into the roadmap.
What you need
- Holds a bachelor's degree in a highly quantitative technical field.
- Has 6 or more years of hands on work in presales, solution engineering, or systems architecture within enterprise SaaS.
- Is skilled with languages such as Python, Node.js, and JavaScript, plus APIs, middleware, and cloud architecture.
- Has a strong foundation in LLMs, prompt engineering, retrieval augmented generation, and autonomous agents.
- Understands enterprise infrastructure, contact center technology, or IT service management systems.
- Can travel domestically and internationally for roughly 30 to 50 percent of work time.
Good to have
- Is active in the developer community through open source work, technical writing, or mentoring.
- Has built reusable implementation guides or integration playbooks before.
- Has translated complex technical topics for executive level decision makers.
- Works in both Japanese and English well enough to lead technical discovery meetings.
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Checked 2026-10-19
ZendeskSenior Sales EngineerStart a mock application