한국어·English
Zscaler company · OPEN ROLE
- Company
- Connects users, devices and apps securely worldwide through the Zero Trust Exchange cloud security platform.
- Role
- Manages Japan's product support team and leads resolution of complex technical issues.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Sets goals and work plans for the team and assigns tasks.
- Coaches and supports the product support team, including customer pursuits.
- Works with support, engineering, ops, and sales teams across the company.
- Helps customer success managers with project plans and leads during major incidents.
- Resolves the toughest and longest-running technical issues for clients.
What you need
- Has managed teams of up to 15 people for five or more years.
- Holds at least a university degree in IT or a related field.
- Has detailed knowledge of web security and network infrastructure such as NGFW, SSL/IPSec VPN, and firewalls.
Good to have
- Holds a vendor certification such as CISSP, CCIE, CCNP, JNCIE, or MCSE.
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Checked 2026-10-17
ZscalerManager, Technical Support EngineeringStart a mock application