한국어·English
Zscaler company · OPEN ROLE
- Company
- Connects users, devices and apps securely worldwide through the Zero Trust Exchange cloud security platform.
- Role
- Resolves complex security and network issues for customers by phone and email.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Advise customers by phone and email on difficult security and network failures.
- Diagnose and resolve advanced technical cases independently at the third support tier.
- Work with engineers to guide customer testing and troubleshooting.
- Recreate reported faults so their underlying cause can be confirmed.
- Share verified issues and improvement feedback with engineering and operations.
What you need
- Understand core AI and machine learning concepts with experience applying, protecting, or presenting related solutions.
- Bring at least four years in technical support or a comparable technical role.
- Hold a bachelor's degree in computing, IT, or a closely related discipline.
- Diagnose technical failures effectively while communicating directly with customers.
Good to have
- Read enterprise network diagnostics, including TCP/IP traffic and packet captures.
- Have worked with protocols such as HTTP, SMTP, DNS, LDAP, FTP, and proxy services.
- Administer Windows, Linux, or FreeBSD and inspect network packets with Wireshark.
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Checked 2026-10-17
ZscalerSenior Product Support EngineerStart a mock application