한국어·English
Zscaler company · OPEN ROLE
- Company
- Connects users, devices and apps securely worldwide through the Zero Trust Exchange cloud security platform.
- Role
- Guides Japan customers post-sale to boost Zero Trust adoption and usage.
- Language
- Strong Japanese and English communication skills
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Build relationships with key customer stakeholders to align customer goals with the company's own.
- Offer technical guidance, product insight, and best practices to shape a tailored adoption strategy for each customer.
- Coordinate with internal and external teams to manage and resolve escalations.
- Analyze customer adoption data to spot risk early and build mitigation plans.
- Create training material and best practice guides that raise the whole team's capability.
What you need
- A foundational understanding of AI and machine learning, with experience applying or securing them.
- Five or more years in a customer facing role covering cloud architecture, web security, networking, or infrastructure.
- Strong communication and presentation skills in Japanese and English.
- The technical judgment to connect business challenges to the right product solution.
- The ability to analyze customer data to build tailored adoption and risk plans.
Good to have
- Experience using AI powered analytics or machine learning tools to track adoption and flag account risk.
- Knowledge of cloud and network security technologies such as SD-WAN, MPLS, SWG, DLP, VPN, or CASB, with troubleshooting experience.
- Certifications such as CISSP, CCNP, CCIE, or Network+.
Read the employer’s original job description
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Checked 2026-10-17
ZscalerTechnical Success ManagerStart a mock application