한국어·English
Datadog company · OPEN ROLE
- Company
- Helps companies monitor their cloud systems and services in one place.
- Role
- Helps existing customers adopt the product and finds expansion opportunities.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Build lasting relationships with assigned accounts so customers keep using the product.
- Handle multiple customer accounts at once, covering support escalations, billing questions, and documentation requests.
- Adjust the account management approach based on each customer's specific situation.
- Advise customers on effective product use and watch usage patterns to catch renewal risk early.
- Negotiate contract terms directly when pursuing upsell or cross-sell deals.
- Work closely with internal teams such as support, product, finance, and legal.
What you need
- Needs zero to two years of experience in a customer-facing account role.
- Must communicate carefully in both writing and speech.
- Should have experience negotiating contract terms and working through pricing pushback.
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Checked 2026-10-19
DatadogCustomer Success AssociateStart a mock application