한국어·English
Datadog company · OPEN ROLE
- Company
- Helps companies monitor their cloud systems and services in one place.
- Role
- Resolves complex customer issues related to RUM and trains the global support team.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Investigate difficult customer issues and lead high-stakes technical calls through to resolution.
- Run office hours and training sessions that teach and mentor the global support team.
- Work with product and engineering to spot gaps and push for improvements.
- Serve as the go-to expert for Real User Monitoring related problems.
- Dig into session errors, telemetry gaps, and SDK inconsistencies to find root causes.
- Help build internal tools and playbooks the team can rely on.
What you need
- A degree in computer science or a related engineering field.
- Experience working with tools such as Zendesk, Jira, or Confluence.
- Understanding of how browser or mobile SDKs collect user telemetry.
Good to have
- Familiarity with Datadog or a similar observability platform.
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Checked 2026-10-19
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