한국어·English
Datadog company · OPEN ROLE
Technical Escalations Engineer II (RUM) - APJ
Seoul, South Korea; Sydney, Australia; Tokyo, Japan · Customer Success
- Company
- Give software builders and operators one shared set of evidence.
- Role
- Investigate web/mobile SDK and real-user-monitoring escalations.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Investigate escalated web/mobile SDK and real-user-monitoring issues.
- Reproduce telemetry, session, tagging and sampling problems and coordinate engineering feedback.
- Improve documentation and coach teammates in technical investigation.
What you need
- Computer science or engineering major.
- Experience with support-ticketing software such as Zendesk or Jira.
- Technical troubleshooting and clear communication with customers and engineers.
Good to have
- Datadog experience is a strong plus.
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Checked 2026-10-19
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