한국어·English
Datadog company · OPEN ROLE
- Company
- Helps companies monitor their cloud systems and services in one place.
- Role
- Answers customer technical questions and runs product demos.
- Language
- Fluent English and Japanese
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Meet customers across channels like chat, tickets, and screen sharing to resolve technical issues and guide product use.
- Reproduce reported issues across Datadog's many integrations to find root causes.
- Get demo certified and present live product demonstrations to customers.
- Take part in discussions with internal product teams based on customer feedback.
- Build deep expertise in one or more Datadog product areas.
- Work from the office three to five days a week.
What you need
- Has 2+ years of multi-channel technical support experience at a SaaS company.
- Has used tools such as Zendesk, Jira, or Confluence.
- Is an engineer with a background in technical troubleshooting or programming.
- Has basic Linux knowledge and some programming experience.
- Can work a rotating schedule that includes weekends.
- Is fluent in both English and Japanese, spoken and written.
Read the employer’s original job description
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Checked 2026-10-19
DatadogTechnical Support Engineer IIStart a mock application