한국어·English
Nebius company · OPEN ROLE
- Company
- Provides GPU cloud infrastructure needed to train AI models.
- Role
- Takes in employee IT questions as the first point of contact and resolves them right away.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Serves as the first point of contact for support requests received in person, by message, ticket, or email.
- Logs, categorizes, and prioritizes incoming support requests in the IT ticketing system.
- Analyzes, troubleshoots, resolves, and documents a broad range of hardware, software, and peripheral issues.
- Assists with account creation, password resets, and access permissions in systems such as Active Directory.
- Installs, configures, and maintains desktops, laptops, mobile devices, and software.
- Escalates complex or unresolved issues to higher-tier support in a timely manner.
What you need
- Has an IT customer support background with 4+ years of service desk experience.
- Can troubleshoot at an advanced level across networking, software, MDM administration, Microsoft Azure, Microsoft 365, and AV systems.
- Has experience managing enterprise applications such as Slack, Jira, and Zoom.
- Has technical documentation and knowledge base writing skills.
- Has hands-on experience with Jira or a similar service management system.
- Can prioritize and manage a busy workload effectively.
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Checked 2026-10-19
NebiusHelpdesk Technician Tier 1Start a mock application