한국어·English
OpenAI company · OPEN ROLE
- Company
- Helps companies bring AI into real work and products through ChatGPT and its API.
- Role
- Provides technical support in Singapore, resolving Korean-language customer inquiries directly.
- Language
- Fluent Korean and English (bilingual)
Log in to mock apply, save this role or see more roles.
What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Supports customers directly through tickets and live calls, resolving API failures, integration problems, auth errors, and production incidents end to end.
- Becomes a go-to expert on OpenAI's products and serves as the escalation point for hard technical issues, working closely with engineering.
- Applies scripting and AI tooling to sharpen internal systems and take repetitive operational work off the team's plate.
- Turns lessons from resolved customer issues into scalable fixes with product and go-to-market teams.
- Finds automation opportunities that lift team efficiency and cut manual effort.
- Covers occasional holiday and weekend on-call support when needed.
What you need
- Is fluent in both Korean and English at a business level.
- Has 8+ years in user operations, engineering, or support engineering, gained ideally at a fast-growing startup or another high-pressure environment.
- Can script or code, for example in Python, using tools like Codex, ChatGPT, or the OpenAI API to automate repetitive work.
- Holds a bachelor's degree in computer science, computer engineering, or a related field, or equivalent experience.
Read the employer’s original job description
See how your resume reads for this role
A former Korea GM at a global company reads it and tells you what to improve for this role. It uses 1 credit.
Checked 2026-10-19
OpenAIAI Support Engineer - Singapore (Korean Speaking)Start a mock application