한국어·English
OpenAI company · OPEN ROLE
- Company
- Helps companies bring AI into real work and products through ChatGPT and its API.
- Role
- Takes on and resolves complex technical API questions directly from Singapore.
- Language
- Fluent English
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Works directly with customers to resolve complex technical issues such as API failures, integration problems, authentication errors, and production incidents.
- Analyzes logs, reproduces issues, and owns them end to end with expert guidance.
- Becomes an expert on OpenAI's products and platform and serves as the first stop for complex technical questions.
- Automates internal tooling with scripting and AI to prevent recurring problems.
- Turns lessons from customer issues into scalable solutions with product and go to market teams.
- Joins holiday and weekend on call coverage when needed.
What you need
- Has 8 plus years in user operations, engineering, support engineering, or similar roles.
- Has scripted in languages such as Python to automate repetitive tasks.
- Has expert level SaaS troubleshooting skills and learns new technology quickly.
- Communicates in a polished way and stays calm during high stakes incidents.
- Holds a bachelor's degree in computer science or a related technical field, or has equivalent practical experience.
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Checked 2026-10-19
OpenAIAI Support Engineer - SingaporeStart a mock application