한국어·English
OpenAI company · OPEN ROLE
- Company
- Helps companies bring AI into real work and products through ChatGPT and its API.
- Role
- Resolves complex API-related technical inquiries directly in Tokyo.
- Language
- Fluent Japanese and English (bilingual)
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Works directly with customers to fully resolve complex technical issues such as API errors, broken integrations, login failures, and production outages.
- Becomes a deep expert on OpenAI's products and platform so others turn to you for the hardest technical questions.
- Steps in as the escalation point on tough cases, partnering with engineering to fix and prevent recurring problems while improving tooling through automation and AI.
- Turns lessons from customer issues into scalable solutions together with product and go to market teams.
- Finds ways to automate workflows and cut manual effort to raise the whole team's efficiency.
- Covers occasional holiday and weekend on call support when the business needs it.
What you need
- Has 8+ years in User Operations, engineering, technical support, or a similar role.
- Reads, writes, and speaks fluently in both Japanese and English.
- Has scripted in Python or similar to automate repetitive tasks.
- Can diagnose SaaS issues at an expert level and pick up new technology fast.
- Holds a bachelor's degree in computer science or a related field, or equivalent practical experience.
Good to have
- Stays calm and communicates clearly with customers and teammates during high pressure incidents.
- Explains complex technical issues clearly to both customers and internal teams.
- Adapts quickly to ambiguity and looks for ways to keep growing.
- Brings a humble, team first attitude to helping colleagues and customers.
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Checked 2026-10-19
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