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OpenAI company · OPEN ROLE
- Company
- Helps companies bring AI into real work and products through ChatGPT and its API.
- Role
- Owns the most difficult technical inquiries and personally supports strategic customers.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Resolve the hardest technical problems for OpenAI API enterprise customers as the last line of defense.
- Find and apply ways to scale support operations using automation and AI.
- Build and run monitoring and alerting systems that catch issues in real time.
- Work with engineering to check reliability and prepare response plans before new feature launches.
- Analyze operational metrics and incident causes to improve monitoring, alerting, and support workflows.
What you need
- Hold a bachelor's degree in computer science or a related field.
- Have 8+ years in technical operations roles such as SRE or NOC, resolving issues in large scale systems.
- Have hands on experience building or running monitoring, alerting, and observability systems.
- Have led response for high severity incidents, including root cause analysis and follow up fixes.
- Have scripting skills, such as Python, to automate repetitive tasks.
- Understand the basics of cloud infrastructure and distributed systems.
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Checked 2026-10-19
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