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OpenText company · OPEN ROLE
- Company
- Builds software that manages a company's information, content, and IT systems.
- Role
- Owns satisfaction and outcomes for Singapore managed services customers.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Own the overall relationship with managed services accounts and their satisfaction and health.
- Lead weekly status calls, monthly SLA reporting, site visits, and business reviews.
- Build success plans with customers and grow the account through adoption and usage.
- Run workshops with customers and document their goals and success metrics.
- Coordinate across teams to resolve major incidents down to the root cause.
- Watch the customer's cloud service closely to head off escalations or missed service levels.
What you need
- Holds a bachelor's degree in a technical or business field.
- Has five or more years in customer success, consulting, or program management.
- Can engage directly with executive customers and build their trust.
- Can travel up to 25 percent of the time when needed.
- Must be a Singapore citizen or permanent resident to apply.
Good to have
- Has experience or knowledge driving adoption of AI tools.
- Holds ITIL or project or program management certifications.
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Checked 2026-09-18
OpenTextPrincipal Customer Success ManagerStart a mock application