한국어·English
OpenText company · OPEN ROLE
- Company
- Builds software that manages a company's information, content, and IT systems.
- Role
- Diagnoses and resolves OpenText product issues for clients across Japan.
- Language
- Japanese
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Resolve customer issues on OpenText solutions running on-prem and in the cloud.
- Handle multiple cases at once, documenting interactions and joining regular status calls.
- Reproduce and analyze complex or escalated issues and see them through to resolution.
- Work with other teams like development to make sure defects and feature requests get tracked to completion.
- Act as a mentor and escalation point for teammates on tougher issues.
- Provide after-hours or on-call support when needed.
What you need
- Four or more years of experience in technical support.
- A university degree or equivalent practical experience.
- Solid grounding in Windows, with Unix or Linux experience as a bonus.
- Knowledge of web servers such as Tomcat or IIS.
- Experience with relational databases such as SQL Server.
- Business-level English.
Good to have
- Oracle experience is a plus.
- Experience training or mentoring others is a plus.
- Deep expertise in OpenText products, to the point of being an internal advisor, is a plus.
Read the employer’s original job description
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Checked 2026-09-18
OpenTextSr. Technical Support SpecialistStart a mock application