한국어·English
PTC company · OPEN ROLE
- Company
- Builds industrial software that manages product design and data for manufacturers.
- Role
- Manages service relationships and revenue for key Japanese customers.
- Language
- Native-level Japanese, business English
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Represent PTC to major global customers and manage their long term satisfaction.
- Act as a trusted advisor and problem solver for customers.
- Build and run risk mitigation plans to keep customers long term.
- Own the escalation point, coordinating support requests and change management.
- Apply repeatable, ITIL based processes and best practices.
- Analyze and report system performance metrics and advise on SaaS versus on-premise strategy.
What you need
- Bachelor's degree in computer science or a related field.
- Five or more years in customer service or account management.
- Native level Japanese and business level English.
Good to have
- Knowledge of SaaS or cloud based business models.
- Experience handling complex project lifecycles.
- PMP or ITIL certification is a plus.
- Experience in enterprise software implementation or support.
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Checked 2026-10-19
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