한국어·English
Salesforce company · OPEN ROLE
- Company
- Provides cloud-based CRM and AI software that helps companies manage customer relationships.
- Role
- Resolves Slack customer inquiries by email and chat and documents bugs for engineering.
- Language
- Japanese preferred, business-level English; Korean a plus
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Answers Japanese customers by email and chat, carefully and on time, and occasionally helps Korean customers too.
- Writes a thoughtful, tailored reply for each request.
- Sorts incoming tickets and flags recurring issues for the team.
- Finds and reproduces bugs and writes them up for engineering.
- Works with product and QA to test new features and fixes and pass along customer feedback.
What you need
- Speaks, reads, and writes Japanese fluently.
- Handles English at a business level.
- Has supported web based software before, in technical or desktop support.
- Understands OAuth, single sign on, the software build cycle, or networking.
- Holds a university degree or has equivalent work experience.
Good to have
- Has worked in technical support before.
- Has worked across teams in several countries.
- Can speak Korean.
- Has called APIs directly and helped customers who use them.
- Knows a language like Java, JavaScript, or Python.
Read the employer’s original job description
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Checked 2026-10-18
SalesforceCustomer Experience Support Engineer (Slack)Start a mock application