한국어·English
Salesforce company · OPEN ROLE
- Company
- Provides cloud-based CRM and AI software that helps companies manage customer relationships.
- Role
- Partners with customers to accelerate business value and adoption from their Salesforce investment.
- Language
- Fluent Japanese, basic English comprehension
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Uses the Customer Success Methodology to understand customer goals and recommend ways to speed up their results.
- Builds knowledge of each customer's Salesforce setup and promotes what all the clouds can do.
- Advises customers on their organizational strategy, helps with governance, and guides change management efforts.
- Flags risks to customer goals early and builds mitigation plans with the account team.
- Builds and runs an adoption roadmap covering current state, target state, and timeline.
- Builds executive relationships with customer IT and business leaders to strengthen the partnership.
What you need
- Is fluent in Japanese with basic English reading comprehension.
- Has strong consulting skills and a track record as a trusted advisor driving business value for customers.
Good to have
- Has deep knowledge of one or more lines of business, clouds, or industries.
- Can lead tough executive-level conversations and work through objections.
- Understands Salesforce products and platform capabilities well.
- Can explain the value of governance to business and IT executives.
- Understands enterprise architecture principles.
Read the employer’s original job description
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Checked 2026-10-18
SalesforceCustomer Success ManagerStart a mock application