한국어·English
Salesforce company · OPEN ROLE
- Company
- Provides cloud-based CRM and AI software that helps companies manage customer relationships.
- Role
- Advises Customer Success leaders on strategy to grow product adoption and reduce churn risk.
- Language
- Native-level Japanese, working proficiency in English
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Set strategy and priorities together with the leaders of the team you support.
- Set direction for growing Salesforce adoption, expanding product usage, and lowering churn risk.
- Work with the data and insights team to define, from a business angle, what insight is actually needed.
- Set KPIs and prioritization criteria, build feedback loops, and manage results against them.
- Manage the team's priorities and budget and line up the resources execution needs.
- Track global strategy and discuss its impact on the Japan organization with local leaders.
What you need
- Deep working understanding of front line customer success work, such as customer success management or technical support.
- Deep understanding of SaaS financial metrics such as attrition, net revenue retention, usage, and renewal.
- 5+ years in customer success, SaaS sales, sales strategy, corporate strategy, or consulting.
- A track record acting as a trusted advisor to VP level or more senior leaders.
- Cross functional experience delivering results with data, finance, and operations teams.
- Native level Japanese and business level English.
Good to have
- Strategy or business transformation experience at a consulting firm, or operations experience at a SaaS company.
- Experience working across global org, GTM, or sales strategy functions at a SaaS company.
- Basic experience using BI tools like Tableau for data work and reporting.
- Hands on experience with internal CRM and related data sources.
- Basic experience with SQL or data analysis tools.
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Checked 2026-10-18
SalesforceCustomer Success Strategy Senior Manager/ManagerStart a mock application