한국어·English
Salesforce company · OPEN ROLE
- Company
- Provides cloud-based CRM and AI software that helps companies manage customer relationships.
- Role
- Defines customers' AI strategy and leads agentic AI deployments through to production.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Owns an enterprise customer engagement end to end, from initial commitment through live adoption.
- Defines the customer's agentic AI strategy and roadmap and leads design workshops.
- Manages engagement timelines, stakeholder communication, and risk escalation.
- Owns adoption and expansion metrics after go-live and finds and clears blockers early.
- Aligns strategy with technical execution alongside Forward Deployed Engineers.
- Acts as the senior customer contact, building trust and reporting in terms of business value.
What you need
- Has 4+ years in strategic solutioning, technical advisory, or delivery leadership for enterprise cloud or SaaS.
- Holds a degree in Computer Science or a related field.
- Has prior customer-facing delivery experience in consulting, professional services, or technical advisory.
- Can work with at least one of Python, JavaScript, Java, or Apex.
- Can travel to customer sites about 25% of the time.
Good to have
- Has experience with Salesforce Data Cloud, Agentforce, or CRM (Sales, Service, Marketing).
- Has designed or deployed AI solutions in regulated industries such as public sector, finance, or healthcare.
- Holds a Salesforce or other platform certification (Microsoft, Oracle, etc.).
- Has background in change management or enterprise transformation.
- Understands AI/ML beyond LLMs, including NLP, RAG, and model evaluation.
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Checked 2026-10-18
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