한국어·English
Salesforce company · OPEN ROLE
- Company
- Provides cloud-based CRM and AI software that helps companies manage customer relationships.
- Role
- Troubleshoots technical issues for B2C Commerce Cloud customers alongside the engineering team.
- Language
- Fluent Japanese; English reading and writing required
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Act as the technical point of contact for customer issues on Salesforce B2C Commerce Cloud, as a product expert.
- Diagnose problems and deliver solutions that leave customers satisfied.
- Apply strong analysis and troubleshooting skills to find root causes.
- Work closely with development and SRE teams to build fixes together.
- Handle multiple tasks at once, even under pressure.
- Write and maintain knowledge documents that raise the whole team's skill level.
What you need
- Holds a bachelor's degree in computer science or has equivalent experience.
- Communicates well in both writing and speech.
- Has hands-on experience in engineering, programming, or technical support.
- Understands system setups such as web, application, and database servers.
- Has experience with database concepts and SQL.
- Speaks, reads, and writes Japanese fluently, and can read and write English.
Good to have
- Experience with Salesforce products or other cloud technology is a plus.
- Experience in customer support or customer service is a plus.
- Experience working on an e-commerce platform is a plus.
- Salesforce certifications, such as Administrator, App Builder, or B2C Commerce Developer, are a plus.
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Checked 2026-10-18
SalesforceJunior Technical Support EngineerStart a mock application