한국어·English
Salesforce company · OPEN ROLE
- Company
- Provides cloud-based CRM and AI software that helps companies manage customer relationships.
- Role
- Handles first-line customer support inquiries and troubleshoots Salesforce product issues.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Help troubleshoot issues in both standard Salesforce features and customer customizations.
- Build and maintain technical depth in an assigned product area.
- Use internal tools and escalation teams to investigate, log, and prioritize customer issues.
- Handle multiple cases at once even when things get busy.
- Write and maintain knowledge articles based on resolved cases.
What you need
- Applicants must hold a Japanese disability certificate for this role.
- A bachelor's degree in computer science or equivalent experience.
- Three to five years in technical support, service roles, or technical account management.
- Understanding of internet technologies such as firewalls, web servers, and proxy servers.
- Knowledge of database concepts, RDBMS, and SQL.
- Familiarity with object-oriented design and core programming concepts.
Good to have
- Knowledge of XML and experience with server to server SOAP web services is a plus.
- Comfort with both frontend work like JavaScript and HTML and backend work like Java and SQL is a plus.
- Experience with Salesforce CRM is a plus.
- SaaS support experience is a plus.
- Salesforce certifications are a plus.
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Checked 2026-10-18
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