한국어·English
Salesforce company · OPEN ROLE
- Company
- Provides cloud-based CRM and AI software that helps companies manage customer relationships.
- Role
- Leads operations strategy and improvement projects for the customer success organization.
- Language
- Native-level Japanese, business-level English
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Oversee operations for Salesforce's customer success service plans.
- Set and execute operating strategy aligned to company goals, and run the improvement cycle using data.
- Lead projects that strengthen service and operations, acting as PM.
- Work with other departments to help delivery teams adopt new ways of working.
- Find opportunities to improve operations and build action plans without being tied to old habits.
- Track key performance indicators and analyze operations data to set priorities.
What you need
- Strong leadership and management ability to motivate a team and drive collaboration.
- 3+ years of hands on project or program management experience.
- Experience communicating well with a wide range of stakeholders, including overseas teams.
- Native level Japanese and business level English.
- Deep knowledge of business processes, best practices, and industry trends.
- Can analyze operations data and write reports that support decisions.
Good to have
- Experience managing Salesforce rollout or related digital transformation projects.
- Experience in Salesforce product based customer success support or technical support.
- Experience actively using AI to improve operations.
- A project management or change management certification.
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Checked 2026-09-30
SalesforceOperations Manager - Customer SuccessStart a mock application