한국어·English
Salesforce company · OPEN ROLE
- Company
- Provides cloud-based CRM and AI software that helps companies manage customer relationships.
- Role
- Designs operations and drives AI tool adoption for the customer success management team.
- Language
- Advanced Japanese, business-level English; Korean or Mandarin a plus
Log in to mock apply, save this role or see more roles.
What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Look across the whole customer success manager organization and work with managers to find ways to automate and improve efficiency.
- Design and improve how Salesforce centered systems and tools operate so the team can use them in the field.
- Standardize workflows to raise productivity across the team.
- Lead the full rollout of new technology such as AI tools, from launch through adoption.
- Lead change management for large scale operational shifts and drive a smooth, stable transition.
- Analyze operations data to find issues and turn it into useful reports for managers.
What you need
- Strong Japanese communication skills for reporting to leadership, plus business level English for working with global teams.
- Experience leading projects that introduce and embed AI tools.
- Experience designing and running operations for business systems such as Salesforce.
- Track record leading large change management projects to high adoption rates.
- Able to manage multiple projects at once and deliver on time.
- Practical skill analyzing data to spot trends, issues, and areas to improve.
Good to have
- Salesforce product certifications.
- Project management certification.
- Practical experience in customer success or account management.
- Ability to speak Korean or Chinese.
- Operations experience at a B2B technology company.
Read the employer’s original job description
See how your resume reads for this role
A former Korea GM at a global company reads it and tells you what to improve for this role. It uses 1 credit.
Checked 2026-09-20
SalesforceOperations Manager/Senior AnalystStart a mock application