한국어·English
Salesforce company · OPEN ROLE
- Company
- Provides cloud-based CRM and AI software that helps companies manage customer relationships.
- Role
- Troubleshoots integration issues for customers using MuleSoft, Apex, and related technologies.
- Language
- Fluent Japanese, working English for documentation
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Troubleshoot customer technical issues, report status, and drive them to resolution.
- Lead problem resolution by working with internal and external teams.
- Set customer expectations well to keep satisfaction high.
- Build deep product knowledge to recommend best practices and optimal usage to customers.
- Write knowledge base articles from customer inquiries and contribute to the developer community.
- Actively support teammates to raise the whole team's performance.
What you need
- Able to communicate smoothly with customers in Japanese.
- Comfortable reading technical documents and communicating internally in English.
- Strong analytical, research, and problem-solving experience.
- Experience reading, developing, and debugging applications in an object-oriented language such as Java.
- Experience with web services such as REST and SOAP and building API-based applications.
- Able to join shift work, including on-call, given the nature of the role.
Good to have
- Three or more years of technical support experience.
- Experience with cloud-based solutions such as AWS or Azure.
- Experience developing or operating containerized microservices such as Kubernetes.
- Experience with web technologies such as HTML, CSS, and JavaScript, plus three or more years developing in Java, .NET, or PHP.
- Experience analyzing logs, debugging, and using network traffic analysis tools.
Read the employer’s original job description
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Checked 2026-09-25
SalesforcePrincipal Technical Support Engineer (Integration)Start a mock application