한국어·English
Salesforce company · OPEN ROLE
- Company
- Provides cloud-based CRM and AI software that helps companies manage customer relationships.
- Role
- Investigates system issues and provides advanced technical support to Signature-tier customers.
- Language
- English reading, writing, and listening
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Provides high level technical support to large enterprise customers.
- Manages customer expectations and internal escalations.
- Analyzes inquiry patterns and monitoring results to help optimize customer operations.
- Helps grow the whole team, not just their own skills.
- Improves the team's operating efficiency.
- Covers multiple service areas such as Agentforce, Data Cloud, Sales, Service, and the platform.
What you need
- Has 10 or more years of technical support experience at an enterprise software or cloud company.
- Communicates with customers flexibly depending on the situation.
- Can investigate technical issues and solve problems in a structured way.
- Can work across departments and levels of seniority.
- Can read, write, and listen in English.
- Has deep knowledge in either web technology (HTML, CSS, JavaScript, APIs) or server side technology (SQL, an object oriented language such as Java, application servers, databases).
Good to have
- Has strong English including conversation.
- Has technical experience with Salesforce CRM or the Lightning Platform.
- Has the technical knowledge and experience to understand Salesforce applications and solutions.
- Has development experience with Visualforce or Apex.
- Holds a Salesforce related certification.
Read the employer’s original job description
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Checked 2026-10-12
SalesforcePrincipal Technical Support Engineer(Signature)Start a mock application