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Salesforce company · OPEN ROLE

Salesforce

Senior Engagement Manager, Financial Services

Tokyo · Customer Success

Company
Provides cloud-based CRM and AI software that helps companies manage customer relationships.
Role
Leads AI-driven transformation consulting projects for banking, securities, and insurance clients.

What you will do

We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.

Responsibilities

  • Set the direction and approach for customers' AI and agentic transformation projects.
  • Work with account partners to lead professional services proposal activities.
  • Once work is won, lead or support the whole project as an industry expert or the person who sees it through to completion.
  • Build and maintain relationships with customer executives while raising project quality and results.
  • Manage several strategic customers at once and build projects other customers can reference.
  • Communicate effectively with internal and external leaders and executives.

What you need

  • Ten or more years of consulting delivery experience or equivalent experience at a business company.
  • Knowledge and hands-on experience in business consulting or AI and IT technology and project management.
  • Experience with financial industry business or technology.
  • Strong executive-level writing, presentation, analysis, and problem-solving skills.

Good to have

  • Knowledge and experience in the insurance industry.
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Checked 2026-10-19

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