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Salesforce company · OPEN ROLE

Salesforce

(Senior) Success Architect - Agentforce/Data360

Tokyo · Customer Success

Company
Provides cloud-based CRM and AI software that helps companies manage customer relationships.
Role
Advises Signature-tier customers on Agentforce and Data360 architecture and AI strategy.
Language
Native-level Japanese, business-level English

What you will do

We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.

Responsibilities

  • Understand the customer's AI and data strategy along with their AI agent use cases.
  • Share best practices for implementing Salesforce products and features.
  • Provide expert advice to help customers solve their technical challenges.
  • Advise on operational monitoring for the customer's Salesforce environment.
  • Help customers prepare for major feature changes and join architecture review boards.
  • Turn product team updates into useful assets and best practices for customers and internal teams.

What you need

  • Five plus years leading cloud technology strategy and three plus years hands on with the Salesforce Core Platform.
  • Practical experience implementing and running AI/LLM technology such as LangChain, LlamaIndex, or prompt engineering.
  • Deep knowledge of data modeling and enterprise data platforms such as Snowflake or BigQuery.
  • Native level Japanese and business level English, spoken and written.

Good to have

  • Salesforce certifications such as Administrator, Data Cloud Consultant, or Agentforce Specialist.
  • Hands on experience with the Agentforce or Data360 platform.
  • Experience as a customer facing technical lead or architect.
  • Extensive experience with Salesforce Flow and Lightning Web Components, including complex custom development.
  • Knowledge of AI/ML concepts beyond LLMs, such as natural language processing.
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Checked 2026-10-06

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