한국어·English
Salesforce company · OPEN ROLE
- Company
- Provides cloud-based CRM and AI software that helps companies manage customer relationships.
- Role
- Provides senior-level technical support for Informatica's cloud data products.
- Language
- Excellent verbal and written English
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Provide top level technical support to customers, partners, and internal teams.
- Manage customer issues and escalations inside the Salesforce CRM.
- Reproduce and analyze problems and own them through to resolution.
- Work with other teams to surface product defects and speed up fixes.
- Handle sensitive customer situations with care and discretion.
What you need
- 5+ years supporting mission critical software.
- Experience debugging in Java or another object oriented language.
- Strong grasp of relational databases, especially Oracle and MS SQL Server.
- Experience with Windows and Linux operating systems.
- Strong verbal and written English skills.
- A degree in computer science or equivalent practical experience.
Good to have
- Knowledge of cloud platforms such as Azure, AWS, or GCP.
- Experience with web services like REST or SOAP and the Open API spec.
- Experience with network troubleshooting.
Read the employer’s original job description
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Checked 2026-10-12
SalesforceSenior Technical Support EngineerStart a mock application