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Salesforce company · OPEN ROLE

Salesforce

Solution Engineer - Agentforce Service (Service Cloud)

Tokyo · Solutions Engineer

Company
Provides cloud-based CRM and AI software that helps companies manage customer relationships.
Role
Presents Service Cloud solutions to prospects and resolves technical objections in the sales cycle.
Language
Fluent Japanese, business-level English

What you will do

We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.

Responsibilities

  • Provide technical support for Service Cloud proposals across a range of industries.
  • Explain Service Cloud's value directly to executives, IT, and frontline staff.
  • Build and run demos tailored to each customer's situation.
  • Discuss and propose architecture covering things like call center and back-office integration.
  • Present and demo at seminars and events.
  • Create sales assets such as industry demos and proposal templates.

What you need

  • Experience in business application implementation, delivery consulting, or as a presales engineer.
  • Ability to listen to customer needs and break down their problems.
  • Fluent Japanese.
  • A bachelor's degree in computer science or a related engineering or STEM field.

Good to have

  • Prior experience as a presales engineer or architect at a CRM company or in contact center technology is a plus.
  • Three or more years working with CRM platforms such as Oracle, Microsoft, or ServiceNow is a plus.
  • Business-level English is a plus.
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Checked 2026-10-08

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