한국어·English
Salesforce company · OPEN ROLE
Success Architect, Marketing Cloud (Korea)
Korea, Republic of - Seoul / Korea, Republic of · Customer Success
- Company
- Provides cloud-based CRM and AI software that helps companies manage customer relationships.
- Role
- Advise Korean Marketing Cloud customers on architecture, adoption and business outcomes.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Review Signature customers’ technical issues, architecture, data models, performance and scalability; deliver design reviews, health checks and roadmaps.
- Deliver Premier onboarding, success reviews, individual/group coaching and expert sessions.
- Advise on Korean channels, journeys, campaigns, KPIs, privacy and advertising-consent governance.
- Recommend Data Cloud, Sales/Service Cloud, personalization and Agentforce integration.
- Execute success plans with CSMs, sales, support, product, partners and Japan teams; share enablement and knowledge.
What you need
- Extensive consulting, support, CSM/account or project-management experience; approximately 5+ years, adjustable by level.
- Marketing Cloud or comparable automation implementation, architecture or advisory expertise and marketing-domain consulting or CSM experience.
- Knowledge of Korean marketing, major industries and B2B/B2C platform use. Seoul: three office days weekly; at most three applications per twelve months recommended.
- Cloud databases/SQL, applications, networking, multi-tenancy and integration architecture; sophisticated large-customer experience.
- Translate business requirements into technical outcomes, influence executives and prioritize simultaneous engagements.
- Business-fluent spoken and written Korean and English, with proactive technical learning.
Good to have
- Five or more Salesforce certifications including Marketing Cloud; 3+ years in Salesforce customer teams or customer-facing consulting, implementation or advisory.
- AMPscript, Journey Builder, Automation Studio, REST/SOAP and Data Cloud, Personalization, Account Engagement or Loyalty.
- Korean message regulations, consent, messaging providers, agencies and MarTech partners; customer-facing agency, consulting or SaaS experience.
- Speaking, blogging, community engagement and Japanese or other Asian languages.
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Checked 2026-10-17
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