한국어·English
Salesforce company · OPEN ROLE
- Company
- Provides cloud-based CRM and AI software that helps companies manage customer relationships.
- Role
- Manages the Success Guide team that helps customers adopt and get value from the product.
- Language
- Native-level Japanese, business-level English
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Understand each member's skills and workload, then assign and manage support requests accordingly.
- Find ways to improve team KPIs and process efficiency, then put changes into practice.
- Work with internal stakeholders such as sales to decide which customer support work takes priority.
- Recruit, develop, and evaluate team members to keep operations transparent and effective.
- Hold regular one-on-ones with members to hear concerns, track progress, and set expectations.
- Have regular career conversations with members to support their growth.
What you need
- Have 3+ years managing people in customer success or in an operations or technical department.
- Be able to identify obstacles facing the team and its members and drive improvements.
- Build relationships and communicate effectively with stakeholders in any role.
- Bring out the best in team members who have different strengths and backgrounds.
- Use data-driven analysis to solve problems.
- Be native level in Japanese and business level in English, both written.
Good to have
- Hold relevant Salesforce product certifications.
- Have basic IT knowledge of the servers, networks, and databases behind SaaS or PaaS products.
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Checked 2026-10-07
SalesforceSuccess Guide ManagerStart a mock application