한국어·English
Salesforce company · OPEN ROLE
Success Guide, Slack - [장애인채용, People with disabilities]
South Korea - Seoul · Customer Success
- Company
- The CRM most companies already pay for, now selling AI agents that work inside it.
- Role
- Lead onboarding for Slack Enterprise Grid and Premier Success Plan customers, one to one and one to many.
- Language
- Business-level Korean, conversational written English.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Guides customers on Slack's Enterprise Grid and Premier Success Plan through onboarding, one-on-one and in group sessions alike.
- Helps build the delivery approach and content for a new success plan program launching in late October.
- Learns each customer's business motivation, goals, and expected outcomes to lay out a path suited to them.
- Reviews how customers are actually using the product to spot adoption trends and risk signals.
- Works with customer success managers and other internal staff to relay and resolve customer requests.
- Builds case studies and reference material into a shared internal knowledge base.
What you need
- Has five or more years in relevant work such as program or content delivery; strong presentation skills can offset less experience.
- Can identify a customer's pain points and turn them into a clear next step.
- Can adapt a standardized program to fit each customer's situation.
- Communicates fluently in Korean for work purposes and reads and writes English at a working level.
- Learns quickly and takes initiative in a new area that has no established playbook yet.
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Checked 2026-10-12
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