한국어·English
Salesforce company · OPEN ROLE
- Company
- Provides cloud-based CRM and AI software that helps companies manage customer relationships.
- Role
- Guides enterprise customers on adopting Salesforce products to maximize their return on investment.
- Language
- Native-level Japanese, business-level English.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Use a customer success methodology to clarify goals and speed up achievement.
- Guide best practices in large, complex environments and resolve adoption obstacles.
- Build roadmaps for newly onboarded customers so they see value quickly.
- Analyze the gap to target state and design adoption and training plans.
- Spot risks to customer goals early and coordinate fixes with other teams.
- Work closely with sales and customer success managers to support customers broadly.
What you need
- 5+ years in IT consulting or customer facing support roles.
- Able to learn new technology quickly and apply it to business needs.
- Customer centric mindset able to structure and lead complex discussions.
- Presents to and builds trust with stakeholders from frontline staff to executives.
- Native level Japanese and business level English.
Good to have
- Holds Salesforce certifications.
- Broad knowledge of SaaS, PaaS, and enterprise architecture.
- Experience supporting large scale organizational change or digital transformation projects.
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Checked 2026-10-19
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