한국어·English
Salesforce company · OPEN ROLE
- Company
- Provides cloud-based CRM and AI software that helps companies manage customer relationships.
- Role
- Provides technical support for Informatica's cloud data products to customers and partners.
- Language
- Excellent verbal and written English
Log in to mock apply, save this role or see more roles.
What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Provide technical support for cloud products covering master data, data integration, data quality, and data governance.
- Track customer issues and escalations through the company's CRM system.
- Reproduce and analyze problems and own them through to resolution.
- Work with other teams to flag product defects and speed up fixes.
- Handle sensitive customer situations with care and discretion.
What you need
- A bachelor's degree in computer science or a related field, or equivalent hands on experience.
- Five or more years supporting mission critical software in industry.
- Experience programming and debugging in Java or another object oriented language.
- Strong command of relational databases such as Oracle or MS SQL Server.
- Knowledge of cloud platforms such as Azure, AWS, or GCP.
- Ability to communicate clearly in English.
Good to have
- Experience working in both Linux and Windows environments.
- Experience with web service standards such as REST, SOAP, or API specs.
- Experience troubleshooting networks.
- Experience with cloud native application architecture.
Read the employer’s original job description
See how your resume reads for this role
A former Korea GM at a global company reads it and tells you what to improve for this role. It uses 1 credit.
Checked 2026-09-30
SalesforceTechnical Support EngineerStart a mock application