한국어·English
Snowflake company · OPEN ROLE
- Company
- Builds a platform that stores and analyzes data across multiple clouds.
- Role
- Resolves customers' cloud issues through technical work.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Owns customer cases from first response through resolution and follow-up, keeping communication clear throughout.
- Uses AI assistants and diagnostic tools to speed up initial response and root-cause analysis.
- Analyzes logs, forms hypotheses, verifies them, and drafts answers before sending them to customers.
- Works with engineering, product, and customer success teams to resolve complex issues and product gaps.
- Logs resolutions in the knowledge base and reviews AI-drafted articles before publishing.
- Takes part in holiday and weekend rotations and on-call coverage.
What you need
- Has five or more years of hands-on technical support experience.
- Has analyzed problems using SQL.
- Understands major cloud platforms (AWS, Azure, GCP) and cloud architecture.
- Reads, writes, and speaks Japanese at a strong level.
- Can hold a basic conversation in English.
Good to have
- Has used Snowflake products before.
- Has built or run workflow automation or CI/CD environments.
- Holds a SnowPro or other cloud-related certification.
- Has experience tuning SQL performance.
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Checked 2026-10-19
SnowflakeSenior Cloud Support EngineerStart a mock application