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Tesla company · OPEN ROLE
Service - Customer Support Specialist, Gangseo, Seoul, Korea
Seoul, South Korea · Customer Success
- Company
- Make physical products work through software, factories, suppliers and service.
- Role
- Triage vehicle/charging queries and coordinate service and roadside support.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Respond to calls and emails, assess customer needs and resolve technical concerns.
- Teach vehicle operation and charging in a way suited to each customer's learning style.
- Determine whether remote resolution or service is needed; coordinate service, engineering, charging and roadside support.
- Record issues and data accurately in CRM and vehicle-support systems and handle related business needs.
What you need
- Clear written and verbal communication and basic automotive repair and servicing knowledge are needed.
- Be available for a flexible schedule in a support team operating around the clock year-round.
- Use Outlook, Office and customer-management tools and follow detailed instructions accurately.
- Manage competing priorities and deadlines, learn new technologies and help or mentor colleagues.
- Put customer needs first and respond with courtesy and respect.
Good to have
- Automotive service, technical support or call-center experience is preferred.
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Checked 2026-10-19
TeslaService - Customer Support Specialist, Gangseo, Seoul, KoreaStart a mock application