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Tesla company · OPEN ROLE
Service, Virtual Service Specialist, Gangseo, Seoul, Korea
Seoul, South Korea · Engineering · AI
- Company
- Make physical products work through software, factories, suppliers and service.
- Role
- Diagnose issues remotely and plan service before a vehicle visit.
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What you will do
We rewrote the responsibilities and qualifications in plain language instead of copying the original posting.
Responsibilities
- Diagnose concerns before a visit; plan center or mobile repairs, or resolve issues through guidance or over-the-air actions.
- Contact customers when needed and coordinate their experience with advisors, support, sales and delivery teams.
- Solve complex issues with other technicians and document diagnoses and on-site repair plans clearly.
- Escalate repair feedback to engineering and production and share precise work instructions.
- Train on vehicle systems, products and diagnostic tools; share knowledge and feedback with colleagues.
- Work toward individual KPIs and customer satisfaction; improve processes using request volume and quality.
What you need
- More than two years of automotive repair experience is required.
- Read mechanical drawings and electrical schematics; understand vehicle repair methods, parts, tools and materials.
- Learn changing technologies, keep accurate records and data, and organize work independently.
- Collaborate and communicate across teams and support Tesla's mission.
Good to have
- Relevant customer-facing experience is a plus.
Read the employer’s original job description
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Checked 2026-10-19
TeslaService, Virtual Service Specialist, Gangseo, Seoul, KoreaStart a mock application